The change has been made known to passengers onboard the ship, as well as additional information about planned go.
” However, due to a technical issue, which has impacted the rate of our wonderful ship, but will not affect your safety or that of our team, we are unable to produce the rate needed to get to Port Canaveral on occasion for disembarkation”, a letter sent to customers ‘ houses read.
” Therefore, we will not be arriving into Port Canaveral, Florida, on July 20, 2024, as scheduled. Norway Jade’s entrance into Port Canaveral is presently anticipated for Sunday, July 21, 2024, at 6: 00 a. m”.
This leaves the ship a whole 24 hours behind her original plan, and it means that any guests on board who have plans to travel back home may need to create significant changes. Norwegian Cruise Line has made the phone lines and internet available on Norway Jade to make changes easier for passengers.
The doubts team is working to make changes if passengers have booked swaps and planes through Norwegian Cruise Line. However, some tourists may not be able to travel home until Monday, July 22. As they wait for their changed flight, any friends who are affected by that will receive a complimentary 1-night hotel stay.
Any guests who freely booked flights will need to call their flight for rescheduling, as well as their travel insurance, if applicable, for any insurance options. Additionally, the cruise line is providing a$ 300 ( USD ) reimbursement for any changes to or cancellation fees for flights that are not covered by travel insurance.
Finally, in recognition of the inconvenience this delay has caused, all passengers onboard are being given a 10 % discount as a future cruise credit. Beginning on August 7, 2024, the funds can be used, but it must be used not later than December 31, 2025.
What About the Next Cruise?
Because the 93, 558-gross-ton, Jewel-class Norway Jade may be soon returning to her Florida homeport, customers departing on the next flying are also impacted. If these travellers were booked through Norwegian Cruise Line, they will receive a prorated compensation as well as assistance with changing travel plans.
A Norwegian Cruise Line representative confirmed in a speech to Cruise Hive that “guests on this journey will get a prorated refund based on the decreased flying size for the initial tour suffer paid, prepaid service charges, Free at Sea package fees, and switch taxes.” We are making adjustments to the travel plans for guests who purchased their air or pre-cruise hotel stays through us to handle the new arrival date of July 21, 2024.
There is no mention, yet, of any help with achieving hotel reservations for Saturday, July 20, when guests would have been expecting to set sail aboard their cruise ship.
Furthermore, the nature of the “technical issue” impacting Norwegian Jade has not been detailed, though the cruise line does acknowledge that repairs are needed.
” The ship is scheduled for maintenance prior to its departure from Port Canaveral, Fla. on July 21, 2024 to mitigate any further impacts to the guest experience”, the statement read.
Norwegian Jade is completing a 7-night Caribbean sailing that visited Great Stirrup Cay, Jamaica, Grand Cayman, and Cozumel. The next cruise, which was to have departed on Saturday, July 20, was originally an Eastern Caribbean sailing with visits to the Dominican Republic, Tortola, San Juan, and Great Stirrup Cay.
There is no information available at this time regarding the necessity of any itinerary adjustments. If repairs are successfully completed, the next cruise may include two days at sea, which will allow the ship to adjust speed while still maintaining the ports of call.
Norwegian Jade can welcome 2, 402 guests at double occupancy or up to 3, 590 travelers when fully booked. No matter what technical issues may arise, the approximately 1, 000 international crew members on board will work hard to make sure all guests have a fun cruise.